eBay is a multinational e-commerce platform that allows individualities and businesses to buy and sell a wide batch of products globally. Founded in 1995 by Pierre Omidyar, eBay started as an online business called AuctionWeb. originally, the platform concentrated primarily on easing consumer- to- consumer deals through an transaction- phraseology format. still, it has since evolved into a platform that includes fixed- freight" Buy It Now" options and various other selling formats.
One of eBay's defining features is its different range of productions. Users can detect nearly anything on eBay, from delicate collectibles to standard items similar as electronics, apparel, antiques, instruments, and indeed real hall. The platform connects buyers and merchandisers worldwide, furthering a dynamic and extensive business.
eBay's success can be attributed to several key factors. originally, its stoner- friendly interface allows for ready navigation and table of particulars, allowing both endured and neophyte merchandisers to show their productions effectively. The auction- style format, where buyers can bid on particulars, creates an engaging and competitive atmosphere that appeals to many users.
also, eBay provides colorful dealer tools and coffers, similar as dealer security programs, analytics, and marketing options, empowering merchandisers to take their companies efficiently. The feedback system on eBay also plays a significant part, as it allows buyers and merchandisers to rate and reconsider their gests , furthering trust within the community.
Over the times, eBay has expanded its services, introducing features like eBay machines for agent deals, eBay Classifieds for original deals, and eBay for Charity, which enables users to support nonprofit associations through their purchases andsales.The company has faced its share of expostulations, involving competition from other e-commerce titans and the want to acclimatize to changing consumer preferences and technological creations. In reaction, eBay has experienced strategic metamorphoses, fastening on enhancing stoner experience, enforcing mobile- friendly features, and prioritizing secure payment styles.
also, eBay has embraced partnerships and cooperation to broaden its reach and extend further different productions and services to its users. Partnerships with payment platforms like PayPal( before its separation) and other tech companies have contributed to eBay's excrescency and rigidity in the ever- evolving digital business.
In recent times, eBay has lasted to introduce, using artificial intelligence and machine literacy to enhance search functionalities, improve recommendation systems, and epitomize the user experiencefurther.Despite the expostulations and changes in thee-commerce landscape, eBay remains a showy and influential platform, connecting millions of buyers and merchandisers worldwide, furthering a community- driven business, and furnishing openings for individualities and companies to fascinate in online commerce.
Position: Commercial Teammate (Chat/Email Process)
Number of Posts: Multiple
Salary and Grade Pay
Salary: Approximately Rs 31,500 per month (Work From Home)
Age Criteria:
Candidates must be a minimum of 18 years old. No upper age limit specified.
Educational Qualifications:
Any graduate can apply
Responsibilities:
Handling day-to-day reactive issues via customer email and chat channels.
Conducting outreach when necessary, including phone communication .
Operating within defined processes and adhering to SLA outlook issue processes.
Advising sellers and account managers on defect review/removal, technical and product issues, and policy-related matters affecting sales growth .
Resolving eBay-specific impediments for merchant growth and sales.
Collaborating with internal partners, advisors, policy makers, and technical teams for swift issue resolution.
Cultivating trust between eBay and customers while ensuring meticulous attention to detail and accuracy.
Sharing timely findings with assistant managers and the team.
Demonstrating empathy towards customer concerns and exhibiting a dedicated ownership approach until resolution.
Handling escalated complex cases and sharing insights with the team during daily huddles.
Summarizing and providing customer feedback to management.
Undertaking other assigned duties as required.
For a comprehensive overview of responsibilities, please refer to the official notification.
Knowledge/Skills and Additional Information Required
Excellent attention to detail.
Strong written and verbal communication skills.
Emphasis on diversity and inclusivity.
Proficient problem-solving abilities.
Leadership qualities.
Selection Method.
Candidates will undergo a selection process involving shortlisting/assessment tests followed by virtual or field interviews. Shortlisted candidates will be notified via their registered mobile number or email ID.
How to Apply
Interested and eligible candidates can apply online through the official website or by following the provided link.
Apply link: click here