InTouchCX is hiring | Customer Service Representative | work from home | freshers and experienced | Any Graduate can apply

 IntouchCX is a leading customer experience management platform designed to help businesses understand, manage, and ameliorate  client  relations. Through its suite of tools and services, IntouchCX enables companies to collect, analyze, and act upon  client feedback across  colorful touchpoints. This comprehensive approach allows businesses to gain  precious  perceptivity into  client sentiment, preferences, and pain points, empowering them to make data- driven  opinions to enhance their products, services, and overall  client experience. With its user-friendly interface and robust analytics, IntouchCX assists associations in measuring  client satisfaction,  relating areas for  enhancement, and fostering long- term  client  fidelity. By  using technology and data- driven strategies, IntouchCX strives to help businesses  produce meaningful and  individualized  relations with their customers, eventually driving growth and success. 

 🌟🌐📞 About IntouchCX 

Are you passionate about delivering exceptional customer experiences? Intouch CX, a distinguished global leader in customer experience management and digital engagement, is seeking enthusiastic individuals to join our dynamic team. As we celebrate over 20 years of excellence, our company, with 18,000+ team members spread across diverse global campuses, is dedicated to providing remarkable customer service for the world’s most innovative brands.

Responsibilities:

Deliver outstanding customer service via web-chat and email platforms.

Address inquiries in adherence to quality and performance standards.

Identify and escalate priority emails to the appropriate channels.

Professionally handle customer complaints, aiming for successful resolution within established guidelines.

Accurately document customer transactions and information in designated systems.

Collaborate with colleagues, team leads, and other departments as necessary.

Demonstrate active listening, empathy, and patience towards customer needs.

Provide accurate information to clients, maintaining detailed records of actions taken.

Ensure adherence to company policies and procedures in all interactions.

Maintain comprehensive knowledge of systems to provide accurate information to customers.

Continuously learn and retain knowledge of existing and new processes and procedures.

Attend scheduled team meetings and additional training sessions.

Perform any other duties as assigned.

Qualifications:Bachelor's degree holder.

Minimum age of 18 years with no upper age limit specified.

Ability to work in a fast-paced, changing environment.

Excellent verbal and written communication skills with proper grammar and enunciation.

Strong organizational skills with attention to detail and accuracy.

Proficiency in using phone systems and personal computers.

Flexibility to work various shifts including days, afternoons, evenings, weekends, and holidays.

Basic mathematical skills.

Successful completion of any required background checks.

Capability to interact effectively with diverse individuals within the organization.

Pay Scale/CTC: approximately Rs 29,160 per month, equating to around 3.5 lakhs per year.

Selection Process:

Candidates will be shortlisted based on applications. Shortlisted individuals will undergo assessment tests and virtual/face-to-face interviews. Successful candidates will receive a joining letter via their registered email ID.

Experience:Freshers and experienced .

How to Apply:All interested and eligible candidates can apply for this opportunity online through the following link as soon as possible: 

Apply now: click here