Triple is dedicated to revolutionizing the business landscape by furnishing exceptional openings for small and mid-sized enterprises across North America. Our core focus lies in empowering these businesses with seasoned coastal staff, delivering top- league results while icing a cost-effective approach. With a strategic presence in both Canada and India, Triple is uniquely deposited to merge global coffers, offering impeccable staffing results that transcend geographical boundaries.
At Triple, our commitment to excellence is epitomized by our forthcoming adventure in 2024, as we gear up to retain passionate and dynamic individualities for the part of client service specialists. This instigate occasion is acclimatized for graduates eager to embark on a fulfilling career trip in the realm of client service, specifically in the converse process sphere. We believe in fostering a cooperative and probative terrain where gift indications, ideas meet, and invention thrives.
The eligibility criteria for the coveted customer service specialist part at Triple are strictly designed to insure a holistic selection process. Aspiring candidates must retain a graduate degree and demonstrate a keen understanding of client service dynamics. Proficiency in communication, both written and verbal, is consummate, as this part primarily revolves around the converse process, challenging clear and effective relations with guests. While previous experience is valued, we also drink fresh graduates brimming with enthusiasm, fidelity, and a strong amenability to learn.
This role at Triple is not just about furnishing customer support; it's about casting meaningful connections, offering acclimatized results, and icing a pleasurable client experience. The successful seeker will be assigned with handling inquiries, resolving issues, and proactively engaging with guests through converse platforms. A client- centric approach, coupled with rigidity and problem- working chops, forms the foundation of excelling in this role.
As an association committed to fostering growth and development, Triple ensures a comprehensive support system for its workers. We invest in nonstop training, give ample openings for skill improvement, and offer a platform for career progression. Joining Triple is not just about a job; it's about getting a part of a global family that values diversity, invention, and a participated vision of excellence.
To apply for the role of customer service specialist at Triple, interested campaigners are encouraged to follow the detailed operation process outlined below. We drink individualities who are passionate about client service, devoted to making a difference, and eager to contribute their skills to a dynamic and forward- allowing team.
Responsibilities
✨Engage with customers, demonstrating empathy and professionalism while addressing their concerns promptly.
✨Identify issues and provide effective solutions, aiming for first-contact resolution, and adhering to company policies.
✨Maintain in-depth product knowledge to assist customers accurately and offer suitable recommendations.
✨Record customer interactions meticulously in the CRM system to ensure comprehensive documentation.
✨Analyze complex situations, proactively resolve issues, and collaborate with other departments when needed.
✨Uphold company policies, industry regulations, and ethical standards to safeguard customer data privacy and security.
✨Participate in ongoing training programs to enhance skills and contribute to service process improvements.
✨Gather customer feedback and report recurring issues or suggestions for process enhancement.
🎯Qualifications: any graduate can apply
Minimum age requirement: 18 years.Pay Scale/CTC
Average salary: Rs 29,160 per month (approximately 3.5 lakhs per year).
Expected Skills:
✨Customer support, satisfaction, and experience skills.
✨Strong problem-solving and analytical abilities.
✨Multitasking and prioritization in a fast-paced environment.
✨Excellent verbal and written communication skills.
✨Ability to work independently and remotely.
Selection Process:
✨Candidates will be shortlisted based on their qualifications.
✨Shortlisted candidates will undergo assessment tests and virtual/face-to-face interviews.
✨Experience:Both freshers and experienced professionals are welcome to apply.
Apply link: click here